Privacy policy Hotel Gädi, 3925 Grächen

Table of contents

A. Cross-channel information

1. person responsible and content of this privacy policy

We, Hotel Gädi AG (Spieliweida 466, 3925 Grächen) are the operator of Hotel Gädi AG and the website www.hotel-gaedi.ch and are responsible for the data processing listed in this privacy policy. We are guided by Swiss data protection law (DSG) and the EU GDPR.

2. contact person for data protection

If you have any questions about data protection, please contact:

Our EU data protection representative: VGS Datenschutzpartner GmbH, Am Kaiserkai 69, 20457 Hamburg, Germany.

3. your rights

You have the right to information, correction, deletion, restriction of processing, data transfer as well as a right of objection and revocation regarding your personal data. You also have the right to lodge a complaint with a competent supervisory authority.

4. data security

We use suitable technical and organizational security measures to protect your data against manipulation, loss or unauthorized access by third parties.

5. contact us

If you contact us (e.g. by e-mail or contact form), your details will be stored for the purpose of processing the inquiry and in the event of follow-up questions.

6. use of your data for marketing purposes

We use your data to address you personally and to optimize our offers in a central CRM system. Our newsletter is sent via the service dodeley.com (indual GmbH). You can unsubscribe at any time via the link in every e-mail.

7. disclosure to third parties and access by third parties

Your data will only be passed on if this is necessary for the fulfillment of the contract (e.g. IT service providers, advertising agencies, authorities). We ensure that these third parties comply with data protection regulations.

8. transfer of personal data abroad

We are entitled to transfer your data to third parties abroad if this is necessary for the fulfillment of the contract. The statutory data protection standards are complied with.

9. retention periods

We only store personal data for as long as is necessary to achieve the purposes or as required by law (e.g. 10 years retention obligation for accounting documents).

B. Special notes for our website

10. log file data

Our hosting provider (METANET AG, Zurich) collects data about every access to the website. This serves the security and optimization of the offer.

11. cookies

We use cookies to facilitate and statistically analyze the use of our website. You can deactivate cookies in your browser settings, but this may restrict functionality.

12 Google SiteSearch / Google Custom Search Engine

The search function on our site uses services provided by Google LLC. Data about your search behavior may be transmitted to Google. Further information can be found at: Google Privacy Policy.

13. tracking and web analysis tools

We use Google Analytics to analyze website usage. The IP addresses are anonymized. You can prevent tracking: Google Browser Add-on.

14. social media

We include links to our profiles on Meta (Facebook), Instagram, Twitter and LinkedIn. Data only flows to these providers when you actively click on the corresponding links or plugins.

15 Online advertising and targeting

We use services such as Google Ads to display interest-based advertising. You can manage these advertising settings in your Google account.

16. use of our chat function

When using the chat, communication data is processed to answer your request.

17. booking on the website, by correspondence or by telephone call

We collect master data (name, address, e-mail) and stay data to process your booking and to fulfill the accommodation contract.

18. online payment processing

We use specialized service providers for online payments. We do not store complete credit card details ourselves.

19. bookings via booking platforms

In the case of bookings via third parties (e.g. Booking.com), we receive your data from the respective portal to process your booking.

20. submission of valuations

Reviews are used to improve quality and for marketing purposes (e.g. display on the website).

21st application for an open position

Data from application processes will be treated confidentially and deleted after the process has been completed if no employment is made.

C. Data processing in connection with your stay

22. data processing for the fulfillment of legal reporting obligations

We are legally obliged to report guest data (e.g. for tourist tax settlements) to the local authorities.

23 Recognition of purchased services

Services used during your stay (minibar, restaurant, etc.) are recorded for billing purposes.

24. guest feedback

We evaluate guest feedback in order to constantly improve our service.

25. video surveillance

Publicly accessible areas of the hotel may be under video surveillance for the safety of guests and staff and for the protection of property.

26. use of our WiFi network

When using our WiFi, device-specific data is collected. We are not liable for the content visited by the guest.

27. payment processing

When payment is made at the hotel, transaction data is transmitted to the payment service providers involved (credit card acquirers etc.). We only receive confirmation of the payment.